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The Value of a Well Thought Out Customer Satisfaction Survey
Seeded on Wed May 12, 2010 5:06 PM EDT ()
Do customer service right.
Inquiring Minds Want to Know
Seeded on Wed Mar 3, 2010 5:28 PM EST (www.nbrii.com)
Survey questionnaire design and implementation tips.
Questions To Ask About Survey Data Collection
Seeded on Tue Feb 16, 2010 1:22 PM EST ()
The type of survey often determines how many questions you can or want to ask. You do not want to overburden customers with too many questions, we suggest keeping it under 30, even less for phone interviews since costs skyrocket and response rates plummet if you go higher.
Methods of Survey Data Collection
Seeded on Fri Feb 5, 2010 5:23 PM EST ()
There are numerous ways to look at issues in the world of survey research, including in-person and telephone interviews, mailed and online questionnaires.
Minimizing Errors in Survey Research
Seeded on Thu Jan 28, 2010 4:02 PM EST ()
Nothing is ever as easy or as simple as it seems, and this seems to be especially true in the area of survey research. There are so many things to consider!
(Un)Customer Service=Customer (Dis)Satisfaction
Seeded on Fri Dec 18, 2009 11:38 AM EST (nbrii.com)
Customer service review
NBRI Names Melissa Barba V. P. of Research Consulting and Administration
Seeded on Tue Oct 27, 2009 5:43 PM EDT (www.nbrii.com)
The National Business Research Institute, a world leader in survey research, today announced the promotion of Melissa Barba to Vice President of Research Consulting and Administration.
Survey Software Online - How Innovative is Your Organization
Seeded on Fri Aug 21, 2009 1:26 PM EDT (Survey Software Online)
More than ever before, organizations view innovation as a strategic priority, giving them a competitive advantage over others, at a time in which most employees are asked to do much more with much less.
Survey Software Online is a Cut Above the Rest
Seeded on Thu Aug 13, 2009 4:52 PM EDT ()
Survey Software Online is several cuts above existing online survey software systems.
Survey Software Online - The Web-based Applications Bonanza
Seeded on Thu Jun 25, 2009 3:36 PM EDT (Survey Software Online)
The Microsoft versus Google battle features two companies approaching the Web-based applications market from completely different directions.
The Genetic Code for Business Success
Seeded on Wed Jun 17, 2009 3:44 PM EDT ()
Just as physical scientists have mapped the human genome, organizational scientists have mapped the genetic code for business growth and success.
The Mother of all Surveys, the 2010 Census.
Seeded on Thu May 7, 2009 12:10 PM EDT ()
The 2010 United States Census, may turn out to be the mother of all headaches for the new Census Chief, Robert M. Groves.
MISSION POSSIBLE: RAISING WORKERS' SPIRITS - Survey: Most Companies Taking Action to Boost Employee Morale
Seeded on Mon Feb 23, 2009 1:02 PM EST (newswire.ca)
Good survey on employee treatment done by Accountemps. Sign of businesses wanting to keep employees in this tough economic time?
How to Conduct a Survey – Analyzing the Data
Seeded on Tue Dec 23, 2008 5:59 PM EST (The National Business Research Institute)
Fourth installment in the series about conducting in-house surveys.
Polling Hits the Mark During Landmark Election - The Employe
Seeded on Wed Nov 19, 2008 11:50 AM EST (National Business Research Institute)
Were Americans truthful about their answers prior to the election? What did the numbers mean? Were they right on target or way off base?
Customer Satisfaction Approaches: One Size Does Not Fit All
Seeded on Fri Nov 14, 2008 2:10 PM EST ()
Good info about customized customer service.
Using Scientific Research to Understand Employees and Increase Profits.
Seeded on Wed Oct 17, 2007 10:46 AM EDT (The National Business Research Institute blog )
Research - People hear this word and their first response is a big YAWN. Add the word scientific in front of it and many enter a deep sleep. Profits - Say this word and you have people's attention. Let me tell you what is exciting about research:
NBRI Organizational Psychologist Presents Paper at Oxford University
Seeded on Tue Sep 18, 2007 1:23 PM EDT (National Business Research Institute)
Dr. Cynthia Shinabarger Reed, an Organizational Psychologist with the National Business Research Institute (NBRI) recently presented a paper at Oxford University for a session of the Oxford Round Table.
Surveys Can Heal Companies Plagued With Bad Management
Seeded on Wed Dec 6, 2006 5:33 PM EST (National Business Research Institute)
Poor management doesn't just drag down employee morale; it has consequences on the bottom line. Through the use of employee surveys, senior management can diagnose the problem, identify the poor supervisors, and make sure profits and productivity stay on course.
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